Terms of Service
These Terms of Service (“Terms”) govern the website development, hosting, domain management, and related SEO/AEO/GEO services offered by RCR Web Services (“RCR,” “we,” “us”). By requesting a consultation, approving a staging demo, or making payment, the client (“you,” “Client”) agrees to these Terms.
RCR Web Services offers two distinct service categories:
- Website Services — Website design, development, hosting, and domain management.
- SEO/AEO/GEO Services — Ongoing search, answer-engine, and generative-engine optimization support.
SEO/AEO/GEO Services are available only to clients who maintain an active Website Services package (website + hosting) with RCR Web Services.
1. Website Services
1.1 Scope of Website Services
Website Services include the design and development of a custom hard-coded website (HTML, CSS, JavaScript, and PHP) according to the selected package, plus associated hosting and domain management when a hosted package is chosen.
Packages and inclusions are described on the Packages page and in the individual proposal. Typical inclusions are:
- Mobile-first, responsive design
- On-page SEO foundations (semantic structure, headings, meta information, basic keyword analysis)
- Contact form(s)
- Hosting on a dedicated VPS (hosted packages)
- Domain management (hosted packages)
- Source files delivered upon request
Higher-tier packages may include additional pages, keyword research, competitor analysis, a dynamic blog/CMS, and refined content.
1.2 Ownership
You own the website. All source files will be delivered upon request. There is no platform lock-in. On hosted packages you may request a full domain transfer at any time (see Hosting and Domain Management Cancellation in Section 6). We will assist with the transfer process; brief service interruption is possible during transfer.
1.3 Hosting and Domain Management
Hosted packages include one year of dedicated VPS hosting and domain management. After the first year, continued hosting and domain support is available for $150 per year. This annual fee includes:
- Secure, isolated VPS hosting
- Domain support
- Light editing
- Spam moderation
“Light editing” means minor text, image, or contact-detail updates. Significant redesigns, new pages, or feature additions are quoted separately.
If you already own a domain, you may keep it with your current registrar and point the nameservers to our DNS, or we can research and register a local SEO-friendly domain on your behalf.
1.4 Website-Only Option
If you already have hosting and a domain, you may purchase website files only (package price less $150). We deliver the complete source files for you to host yourself. Ongoing support, light editing, and spam moderation are not included with the website-only option.
1.5 What Is Not Included in Base Website Services w/ Hosting
Unless explicitly stated in the proposal or added as a paid add-on:
- Ongoing SEO/AEO/GEO management
- Unlimited content updates
- Photography or stock-image licensing agreed upon by proposal
- Guaranteed rankings, traffic, or leads
1.6 Website Creation, Delivery, Go-Live, and Hosting Expectations
Websites are created in a staging environment before going live. Initial delivery of the website in staging typically ranges from 48 hours to 1 week from the time the proposal is approved and payment is received. Delivery timelines may be adjusted in the individual proposal depending on the size and scope of the project.
The website will not go live until you approve it. After approval it may take up to 48 hours to move the site from staging status to live status. If you are maintaining the domain and the nameservers are not pointing to our nameservers, this will affect the ability to bring the site fully live.
We guarantee 99% uptime for websites hosted with us. If uptime falls below 99% we will perform due diligence, identify the root cause of any service disruptions, and fix the issue to the best of our ability. A partial refund may be issued for service disruption.
We do not guarantee leads, new customers, specific search rankings, or traffic volume. See our SEO terms for additional details on search-related expectations.
2. SEO/AEO/GEO Services
2.1 Eligibility
SEO/AEO/GEO Services are offered only to clients who have an active Website Services package that includes hosting with RCR Web Services. These services are not available as a stand-alone offering.
2.2 Scope
SEO/AEO/GEO Services provide ongoing monitoring, reporting, and optimization support according to the selected tier (Bronze, Silver, or Gold). Deliverables are defined in the proposal and may include:
- Periodic site audits and health summaries
- Keyword tracking
- Competitor snapshots (higher tiers)
- Blog articles (higher tiers)
- AI/visibility reports (higher tiers)
- Direct communication from Rick
2.3 Expectations and Limitations
SEO, AEO, and GEO are long-term efforts. Results depend on factors outside our control, including search algorithms, competition, domain age, content volume, backlinks, brand mentions, reviews, and social activity.
What we guarantee
- The specific deliverables listed in your tier (audits, reports, tracking, content within scope)
- Optimal site health
- Personal monitoring and direct communication
- Transparent reporting
What we do not guarantee
- Specific rankings, page-one positions, traffic numbers, or AI citations
- Results on a fixed short timeline
- Outcomes driven by off-page factors
Progress is measured by completion of scheduled work, keyword visibility trends, site-health improvements, and content published—not by promised rankings.
2.4 Cancellation of SEO Services
You may cancel SEO/AEO/GEO Services before the end of the paid service term. In the case of cancellation before the service term ends, a refund of the remaining unused portion will be issued to the same payment method used to pay the original invoice through PayPal, with a $20 service charge deducted from the refund. Cancellation of these services does not affect your Website Services or hosting agreement.
3. Proposals, Payment, and Agreement
A formal proposal is generated after consultation and demo approval. The proposal lists the exact services selected, associated pricing, and relevant disclosures.
Payment is made via the PayPal Invoice linked on the proposal page. The agreement becomes valid and binding upon full payment of the linked invoice. Until payment is received, the proposal is not a binding contract.
Once payment is received, all services will begin on that date and end according to the beginning date (for example, payment received January 4, 2027 means services end on January 4, 2028 at midnight). Once paid, the proposal page will indicate that the agreement is active and will provide a print / save-as-PDF option for your records.
4. Client Responsibilities
You agree to:
- Provide accurate business information, service descriptions, images (or approval of stock/placeholders), and timely feedback
- Maintain ownership or control of your domain (or authorize us to manage it)
- Keep contact information current
- For SEO services, support reasonable off-page activities (reviews, social presence) that can influence results
Delays in providing required information or approvals may extend timelines.
5. Revisions, Approval, and Go-Live
Minor revisions during the initial build are included within reasonable scope. Significant changes to structure, content direction, or features after demo approval may require a change order and additional cost.
The website will not go live until you approve of the website. After approval it may take up to 48 hours until the website is moved from staging status to live status. If you are maintaining the domain and the nameservers are not pointing to our nameservers, this will affect live status.
After launch, light editing is included with active hosted packages as described above. Larger updates are quoted separately.
6. Cancellation and Refunds
- Staging demos are provided at no charge and create no obligation.
- Once payment is received and work has begun, Website Services (development) are non-refundable except in cases where we are unable to deliver the agreed scope.
- Annual hosting is refundable. Upon cancellation a refund will be issued to the same payment method used to pay the initial invoice through PayPal only, with a $20 service fee deducted for the remaining time period.
- If we are using our registrar for your domain, the domain will be unlocked and a transfer code will be issued. We are not responsible for fees associated with the registrar that the domain is being transferred to.
- SEO/AEO/GEO Services: unused portions of a prepaid period will be refunded to the same method used to pay for the initial invoice through PayPal, with a $20 service fee deducted.
7. Limitation of Liability
RCR Web Services provides professional website and optimization services on a best-effort basis. We are not liable for lost profits, lost leads, ranking fluctuations, third-party service interruptions (including PayPal, domain registrars, or internet providers), or any indirect or consequential damages. Our total liability is limited to the amount you paid for the specific service in question during the prior twelve months.
We are not responsible for any service or product falsely advertised on the website or for unrealized service or product expectations or deliveries to your customers. You will approve all content and the website before the website is made live for public viewing.
8. General
- These Terms may be updated; the version current at the time of payment applies to that agreement.
- You work directly with Rick. Support is US-based.
- All websites are produced and hosted in the United States.
- RCR Web Services is American owned and operated.
For questions about these Terms or a specific proposal, contact us through the form on rcrwebservices.com.
This is a working draft. Language will be refined before publication.